“I had a frustrating experience recently where the insurance marketplace thought I was Medicaid eligible despite that not being the case.  I made numerous calls and spent hours on the phone trying to resolve this to no avail. The process to undo this was maddening. I was referred to your agency, and luckily was assigned to Tanja Pauler. Tanja immediately scheduled a Zoom meeting with me, and worked quickly, efficiently, and pleasantly to unravel this mess, and get the incorrect Medicaid status reversed. She is super knowledgeable and knows how to maneuver the system to get things done. Without her help, I would probably still be leaving messages and emails at numerous agencies. Thank you to Tanja and to your organization.”

-Scott, N.C. Benefits Navigator Client