Health Insurance Marketplace Navigator

Full-time Position Available

Charlotte Center for Legal Advocacy, a non-profit agency that provides legal assistance in civil matters to low-income people in Charlotte and Western North Carolina, seeks a Health Insurance Marketplace Navigator for its Family Support and Health Care Program.

Health Insurance Marketplace Navigator will:
• Conduct education and outreach about Medicaid, CHIP, and Marketplace coverage under the Affordable Care Act and to individuals in Mecklenburg, Union, and Cabarrus Counties.
• Facilitate health insurance enrollment through one-on-one in person meetings with consumers in various community locations.
o Educate consumers about eligibility for health insurance programs and assist with applications for Qualified Health Plans (QHPs), Medicaid, and NC Health Choice (CHIP).
o Help individuals understand premium tax credits and their potential financial impact.
o Facilitate plan selection based on the needs of the individual/family or the small business seeking health insurance coverage.
• Conduct in-reach to existing Charlotte Center for Legal Advocacy clients who may qualify for a health insurance affordability program.
• Work with community partners including other non-profit organizations, medical clinics, health departments, churches, libraries, job-training programs and other stakeholders to coordinate outreach efforts and connect with uninsured individuals/ families.
• Work with other local Navigators and CACs to organize enrollment events.
• Provide referrals to appropriate agencies, including the North Carolina Department of Insurance for applicants and enrollees with grievances, complaints, questions, or need for other social services.
• Provide all information and services in a manner that is culturally and linguistically appropriate and ensure accessibility for individuals with disabilities.
• Work with English and Spanish language media (including print, radio and television) to share information on open enrollment and the availability of in-person assistance.

Qualifications Desired
• Four-year degree in social work, public health, public policy,
communications, paralegal studies, or related field, OR equivalent
• Spanish language proficiency preferred.
• Experience working with low-income communities preferably at a non-
profit or community-based organization within a multi-ethnic/multi-
cultural environment.
• Experience in public benefit eligibility or enrollment and/or work
experience as an enrollment service representative.
• Proficiency in MS Office, including Word, Excel, Power Point and Adobe
PDF professional.
• Ability to work independently and in a team environment.
• Ability to effectively collaborate with co-workers and clients face-to-face
and in meeting settings.

General Requirements
• Once hired, must successfully complete and pass the Certification
Training to be provided by Center for Consumer Information and
Insurance Options (CCIIO).
• Must be free from conflicts of interests, including payments and
incentives from brokers, insurers or insurance industry.
• Must own a reliable car with car insurance and have a valid driver’s
• Must be able to work nights and weekends, particularly during open
• Must possess socioeconomic and cultural sensitivity and the realization
and sensitivity that the Navigator may come in contact with angry, upset,
or ill persons.
• Must be able to multi-task with long periods of sitting or standing and
interact with professionals, clients, patients, and other office personnel.

Start Date
Position is open immediately.

The position is classified as paralegal-advocate on the Charlotte Center for Legal Advocacy salary scales. Full time, annual salary $31,500+ (depending on experience); generous leave and benefits.

To Apply send all of the following: (1) a detailed letter explaining your qualifications for and your interest in this specific position and this organization, a description of your Spanish language proficiency, experience with low-income individuals, special qualifications for this program and other relevant information; (2) a resume; (3) a writing sample; and (4) the names and telephone numbers of three references to: Brittany Chadwick, Charlotte Center for Legal Advocacy, by email to or by mail to 1431 Elizabeth Avenue, Charlotte, NC, 28204, email is preferred. Form letters and inquiries not containing this information will not be considered.

Charlotte Center for Legal Advocacy is an equal opportunity employer.
Veterans, women, minorities and people living with a disability are encouraged to apply.

About the Family Support and Health Care Program

The mission of the Charlotte Center for Legal Advocacy Family Support and Health Care Program is to ensure that low-income children, the elderly, disabled persons, immigrants and their families have access to health care and public services.

CASE TYPES The major problems or issues addressed by this program are access to:
• VA Disability
• Emergency assistance
• Medicaid and Medicare
• Child care assistance
• Child Health Insurance Program (CHIP)
• Child support enforcement services
• Food Stamps
• Quality nursing and rest home care
• Supplemental Security Income
• Work First Family Assistance
• Social Security
• Benefit diversion
• Mental health services
• Employment supportive services

This program focuses on the following four issues:

1) Access to quality health care for children and their parents in low and moderate-income families through Medicaid, the Children’s Health Insurance Program, and private health insurance coverage.
2) Assisting families on welfare, formerly on welfare, or in danger of needing welfare, in becoming or remaining self-sufficient, by improving access to child support enforcement, quality child care, higher education, training, transportation, treatment of substance abuse, Food Stamps, the Earned Income Tax Credit and other tax benefits, Medicaid, affordable housing, and other supportive services.
3) Improving health care and income support for the disabled and elderly poor, with a focus on issues involving Social Security, SSI, Medicaid, Medicare, and on improving mental health services, care in nursing and rest homes, access to community-based care, services to the HIV-positive population, and managed care.
4) Working closely with Charlotte Center for Legal Advocacy’s Immigrant Justice Project to address the above issues as they impact the immigrant population in this region, including addressing language barriers and other barriers which particularly limit access of immigrants, non-English speaking citizens, and their children to public services and health care.

Program representation is designed both to obtain specific relief for the individuals and families who contact the program for assistance, and also to utilize systemic advocacy strategies to change the rules, procedures and practices of federal and state agencies to ensure access to health care and public services for all affected persons. Measured outcomes will show the number of persons assisted and the dollar value of benefits or services obtained.