Unemployment Insurance COVID-19 Response Project

Unemployment Insurance COVID-19 Response Project

Need Help Understanding Your Unemployment Insurance Claim?

Thousands of North Carolinians have lost their jobs due to COVID-19 and are seeking financial assistance through the state’s Unemployment Insurance Program.

The overwhelming volume of applications paired with implementing new assistance programs under the federal CARES Act has caused significant delays, making the process more confusing for applicants trying to apply.

The Unemployment Insurance COVID-19 Response Project helps people who have lost work due to COVID-19 understand their eligibility and navigate the application process to receive unemployment benefits.

While Advocacy Center staff cannot help applicants fill out the necessary paperwork, they can answer questions about the process.

How to apply for unemployment benefits:

Anyone needing assistance can call the Unemployment Insurance COVID-19 Response Project hotline, 980-256-3979 and leave a message to receive assistance in English or Spanish.

Learn more about the project.

Six Things to Know About COVID-19 Unemployment Benefits

  • You should apply for unemployment benefits right away. You can apply online at des.nc.gov or by calling 1-888-737-0259. If you cannot get through, keep trying and document your attempts.
  • Remember to fill out the weekly certifications online at des.nc.gov or by calling 1-888-372-3453 every week, even if your application has not been approved yet or you have been disqualified for benefits and have filed an appeal.
  • If you are self-employed, haven’t worked recently, or you are applying for or receiving disability benefits you may be eligible for unemployment benefits if you are out of work or unable to work due to COVID-19. This includes parents who must stay home because their children are out of school.
  • During this emergency, the amount of unemployment benefits has been increased by $600 per week through July 31, 2020. You can also receive the benefits for more weeks.
  • Immigrants with work authorization may be eligible for unemployment benefits. Unfortunately, undocumented immigrants are not eligible.
  • Call Charlotte Center for Legal Advocacy’s Unemployment Insurance COVID-19 Response Project at 980-256-3979 if you have questions about unemployment benefits, are having trouble applying, or have been denied benefits.